FAQ
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Highland Park Plumbing FAQs
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We strive to make scheduling with us as simple as possible. You can call us directly at (817)-443-9115, use our online contact form, or submit a service request through our website on our Contact Page.
In our business, we understand that some situations take precedence over others, as certain issues can cause catastrophic damage. A leaky faucet differs greatly from a flooded basement, so we always prioritize emergencies while ensuring all service requests are handled as efficiently as possible.
Let us know how we can help—reach out today!
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There are occasions when a very minor repair is uncovered and minimal time and parts are needed to make the repair. These calls are subject to our minimum service call fee.
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Our regular business hours are Monday through Friday, 7:30 AM - 4:00 PM. Service that occurs outside our regular business hours is defined as emergency service. While we try to limit emergency work to major problems – such as no hot water, clogged sewer, flooding, no working toilets in the home, gas leaks, or ceiling leaks – we understand that our clients may define emergencies differently. While we waive our service charge if work is performed during normal business hours, the $259 emergency dispatch fee is NOT waived after hours.
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It is very important to keep our clients informed when services are needed at their homes. When service is due, we will call, send an email, and send a post card to give you a timely heads-up. Ultimately, it is at the homeowner's discretion to have the recommended service completed.
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We recommend that all clients have an annual plumbing inspection. We do a 12-point inspection to make sure your plumbing system is running properly, and, in many cases, we can then do preventative maintenance/repairs to keep your plumbing costs down.
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We understand that care of your home can be expensive. We will always be conscientious of this and do whatever we can to keep our prices affordable. Our technicians will always give you the price of service before any work is started. Your signature is required to start any work so that there are no surprises. Therefore, we require a decision-making adult (over 18) to be present while our technicians are in your home. Should this not be possible, we will work with you via email and phone to make sure you understand what the charges will be before work is started. In situations when additional investigation is required, our technicians will keep in contact with you at each stage so that you can be assured that there are no surprises on the final bill.
Regarding our price structure, we use an upfront pricing system.
Pricing Structure: We use an upfront pricing system. Every client receives a 15-minute inspection, during which we’ll assess the issue and provide a detailed quote. If you approve the quote, we’ll move forward with the service immediately. If not, we’ll simply pack up & go.
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Yes. We are not a handyman service. Our technicians must go through five years of training and pass a written and practical test to become an Illinois State Licensed Plumber. Continuing education is required each year to keep their licensing current. We will always arrive in a Little Tommy's marked truck stocked with the most common materials needed to make the repairs you need. Our technicians will be dressed in a Little Tommy's uniform. Our techs are background checked and drug tested. Little Tommy’s Plumbing is licensed by the State of Illinois, insured, and bonded.
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